State of the Airlines

Friday, February 04, 2005

NEWS: Hawaiian Airlines Comes Out on Top

Hawaiian Airlines seems to be bucking a trend. We are accustomed to airlines fighting through bankruptcy not performing very well on the operational front. Hawaiian however was #1 in punctuality, #2 in baggage handling and boarding reliability and was in the top five on consumer complaints for 2004. This is all based on the standard DOT filings required for scheduled operators. Good work Hawaiian.